We want you to love what you ordered; each order placed is handmade with love. As we make each piece, especially for you, unfortunately, we do not exchange or refund once the order is dispatched. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 7 days from the date on which these goods are delivered. Once received, the customer care team at nikasha.com would study the need for return or exchange, and based on their jurisdiction the exchange will be made possible.
We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at email@example.com within 24 hours of receiving the order. Refunds on international orders include duties, taxes, and tariffs when sent, and unfortunately, we cannot refund your original domestic and international shipping charges. We do not accept any returns if the product is dispatched to us after 15 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a “Return Accepted” confirmation email from us. Please follow these simple steps to return your purchase: On the invoice you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice. Pack your return securely, in the original package if possible, and include your completed invoice. Courier the parcel back to us:
Pacific Brand (India) Pvt. Ltd. (Nikasha)
B12, Second Floor,
Okhla Industrial Area,
Phase 2 Delhi 110020
Telephone; 011 26383845/46
Ph; +91 7428722034